Refund policy

Refund & Return Policy – OCS Bats

At OCS Bats, we want you to be fully confident in your purchase. If you’re not satisfied with your cricket bat or gear for any reason, please review our return and refund policy below.

1. Return Eligibility

  • Returns are accepted within 7 days of delivery.

  • Items must be:

    • Unused

    • Unmarked

    • In their original packaging with all tags and stickers intact

  • Products showing signs of use, knocking-in, oiling, or custom modifications are not eligible for return or refund.

2. Non-Returnable Items

  • Custom-made or pre-ordered bats

  • Bats that have been used, knocked-in, or oiled

  • Clearance or final sale items — no exceptions

3. Return Process

To initiate a return:

  1. Email onlinecricshop@gmail.com with your order number and reason for return.

  2. Our team will review and provide return authorization and instructions.

  3. Ship the item back using a trackable shipping method.

🧾 Note: Customers are responsible for return shipping costs, unless the return is due to a damaged or incorrect item.

4. Restocking Fee

  • A 20% restocking fee applies to all eligible returns.

  • This amount will be deducted from your total refund.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify us within 3 days of delivery.

  • Please include clear photos of the issue and your order number.

  • We will arrange a replacement or full refund at no additional cost.

6. Refunds

  • Once we receive and inspect your return, we’ll notify you of the refund status.

  • If approved, a refund (minus the restocking fee) will be issued to your original payment method within 5–7 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Double-check your bank or credit card account.

  • Contact your payment provider for updates.

  • If the issue persists, email us at onlinecricshop@gmail.com for assistance.

8. Exchange Policy

  • We do not offer direct exchanges.

  • To exchange an item, please return the original item for a refund and place a new order separately.